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Customer Service

Companies are finding it increasingly difficult to compete on price alone, they need new initiatives to stand out in the market and gain competitive advantage. This course is aimed to provide front line staff with new techniques on how to improve their contact with the public. It will outline the importance of customer care, and provide attendees with ways of improving their customer and communication skills. The course will also highlight different communication methods front line staff use towards customers and develop good practice, whilst identifying the interaction and impact of customer perception and company image.

 

For more information please contact us on info@mpa-consulting.co.uk or 0161 776 4383

Conflict Management

Negotiation Skills

The programme will provide delegates with the knowledge, skills and awareness with regard to dealing with conflict within the working environment. It will include participative development activities which will enable the delegates to demonstrate improvements.

 

This highly-practical programme provides delegates with an opportunity to develop their knowledge and skills within a progressive learning environment. It will enable them to demonstrate their competence in a number of critical areas.

 

For more information please contact us on info@mpa-consulting.co.uk or 0161 776 4383

The programme will provide delegates with the knowledge, skills and awareness with regard to developing their negotiation skills. It will include participative development activities which will enable the delegates to demonstrate improvements.

 

This highly-practical programme provides delegates with an opportunity to develop their knowledge and skills within a progressive learning environment. It will enable them to demonstrate their competence in a number of critical areas.

 

For more information please contact us on info@mpa-consulting.co.uk or 0161 776 4383

 

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