Cultural Awareness Training
In today's international business environment, it is not always enough to speak your client's language - it is also essential that you understand their culture, as success can often hinge on questions of cultural etiquette. Working, meeting, dealing, entertaining, negotiating and corresponding with colleagues or clients from different cultures can be a minefield. Understanding and appreciating intercultural differences ultimately promotes clearer communication, breaks down barriers, builds trust, strengthens relationships, opens horizons and yields tangible results in terms of business success.
This course provides personnel within the hotel sector, such as managers and front of house staff, with key cross cultural skills to enable them to deal effectively with foreign guests. Etiquette is perhaps one of the most fundamental skills hospitality staff must acquire. Meeting the cultural needs of foreign guests, dignitaries and/or V.I.P.s ensures that offense or costly cross cultural blunders do not occur and helps raise the profile of an establishment.