CUSTOMER SERVICE SKILLS

Companies are finding it increasingly difficult to compete on price alone, they need new initiatives to stand out in the market and gain competitive advantage.

This course is aimed to provide front line staff with new techniques on how to improve their contact with the public. It will outline the importance of customer care, and provide attendees with ways of improving their customer and communication skills. The course will also highlight different communication methods front line staff use towards customers and develop good practice, whilst identifying the interaction and impact of customer perception and company image.